Kubotek USA now offers live support using GoToAssist™

What is GoToAssist? GoToAssist is Web-based remote-support technology that enables support professionals to resolve their customers' technical issues online using shared screen, mouse and keyboard control and other Web-based tools. Using GoToAssist you and your representative can immediately diagnose, troubleshoot and resolve issues using a variety of tools, including:

  • Chat
  • File Transfer
  • Remote Viewing and Control
  • Team Collaboration

How does it work?

  • When you connect to your GoToAssist support sessions, you download a small, self-installing plug-in, which allows support to view your desktop, share control of your mouse and keyboard and perform remote-support tasks. During live support sessions you can retake control of your computer just by moving your mouse.

System Requirements: To join a GoToAssist Corporate support session, you need:

  • Internet Explorer, Netscape Navigator 4.0 or later, Mozilla Firefox 1.0 or later, or Safari™ 3.0 or later
  • The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
  • 28.8Kbps or greater Internet connection (56K recommended)
  • Pentium-class PC running Windows® 2000, XP, Vista or later; Windows Server 2003 or 2008; or Mac OS® X 10.4 or later (recommended)
For more information check out GoToAssist Online Customer Help

Kubotek USA Hours of Operation
Monday-Friday 8:00AM to 5:00PM EST
(excluding holidays)
Hours subject to change without notice

To use our Live Chat Support:

  1. Fill out the form and type your question in the box below
  2. Click on 'Start Chat' to send your question to our support team
  3. You will be connected to a support representative who can assist you via chat and if needed, by viewing your screen and sharing your mouse and keyboard.
Name:
Company:
Email:
Question:

To join a Chat session already in progress: Click Here